This personal data statement has been written to provide you with information on why we collect your personal information, how we use it and how it is stored.

Why we ask for your personal information

At C & S Seating, we understand our duties to protect and store your personal information, and we will always obtain, process, store and protect your personal details; whether it is electronically or on paper, in a confidential and secure manner.

The personal information you provide allows us to process and dispatch your order promptly and efficiently, maintain our own records for accounts purposes and to communicate to our approved courier company ensuring they provide a satisfactory delivery.

What information will we ask for

When you place an order with C & S Seating we will require some or all of the following information

• Your full name
• Delivery address for your order
• Invoice address (if different to above)
• Telephone number (for us to contact you regarding your order to enable the courier to deliver your order)
• Email address
• If you are eligible for VAT relief – we would ask you to complete a confidential VAT relief form
• The item (s) you require
• We also occasionally ask ‘how you heard about us’ so we can monitor our marketing and advertising.

We receive personal information by telephone orders, email, online enquiry forms from our website or posted order forms.

Someone may order on your behalf such as a close family member, personal carer, health professional or equipment purchasing company, and they will be asked to provide this information on your behalf if you have a disabling condition that prevents you from doing so.

The personal information we are required to share about you to our courier company is transferred electronically via a secure booking platform.  This will include –

• Your full name
• Delivery address
• Telephone number
• Signature and name of the person who accepts the delivery

You can find more information about our approved courier company and their privacy responsibilities at –

The Alternative Parcels Company Limited
National Sortation Centre
Blakeney Way
Kingswood Lakeside
Cannock
Staffordshire
WS11 8LD

Email: privacy@apc-overnight.com

If you have chosen to personally arrange collection of your order from our warehouse we will not share any personal information with the courier company.

If you are using the C & S Seating website to communicate to us via the feedback form you will be asked to submit information.  When you submit information, you consent to the collection, processing and storage of that information for that specific purpose.

Our Company Data Controller ensures all data is received, processed, used and stored within guidelines set out within the Data Protection Act 1998, Human Rights Act 1998 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We will collect, manage and store your personal data in order to undertake lawful purposes of administering the business of C & S Seating Limited.  These main procedures include –

• Order processing
• Accounting and Auditing
• Accounts and Records
• Investigate complaints, returns, refunds, legal claims or incidents

Your personal details will be processed, managed and stored in accordance to The General Data Protection Regulation (GDPR).

Your rights to access your personal information

You have the right to obtain a copy of the information we hold about you by writing to the Data Controller at C & S Seating.

We will endeavor to provide you with your first request within 30 days.  Thereafter, any further requests may incur a small charge to cover administration costs.  Fees available on request.

You may contact the Company Data Controller at the following address –

C&S Seating Ltd – Data Controller
Offerfair Business Park
12 – 14 Maunsell Road
Castleham Industrial Estate
St Leonards on Sea
East Sussex TN38 9NN

Email – info@cands-seating.co.uk

Phone – 01424 853331

Marketing and Newsletters

At present, we do not contact customers with news or information.

Privacy updates

This is the first revision of our Privacy Policy.
Please refer to our website Cookies policy for online security policy.